Shipment and Delivery
Shipping Policy for Sograss Shop
Welcome to Sograss Shop! Please refer to the guidelines in the article to ensure a seamless and informed shopping experience for all customers, regardless of their location.
Section 1: Applicability and Acceptance
This policy applies to all orders, including international ones. It is designed to provide clarity regarding our shipping procedures. By placing an order with us, you acknowledge and agree to adhere to the policies outlined below.
Section 2: Shipping Costs and Options
When your purchase exceeds $20, you will enjoy free shipping. If the purchase amount is below $20, a $0.99 shipping fee will apply.
Section 3: Shipping Duration and Handling
Orders placed before the daily cut-off time of 2:00 PM in the Pacific Standard Time zone (GMT-08:00) will be processed for shipping. shipments are in transit for 3 – 5 days (Monday to Friday).Our dedicated team will handle your order within a minimum of 1 business day and a maximum of 3 business days, ensuring that it is prepared for transit. Please note that our order handling takes place from Monday to Friday, providing you with the best possible service during regular business days.
We understand the importance of timely order processing, and our team is committed to preparing your items swiftly while maintaining our high standards of quality. This allows us to have your order ready to embark on its journey to you in a prompt and efficient manner.
Thank you for choosing us for your shopping needs. We strive to provide you with a seamless experience, from order placement to delivery.
Section 4: Address Changes
Once an order is in transit, we are unable to modify the delivery address. If adjustments are necessary, kindly reach out to us within 24 hours of placing your order.Contact number: +39068172772
Section 5: Order Tracking
Upon shipment of your order, you will receive a Shipment Confirmation email containing your active tracking number(s). Tracking information will become available within 24 hours and can be used to monitor the progress of your order until delivery.
Section 6: Cancellations and Refunds
Should you have a change of heart prior to receiving your order, cancellations are accepted any time before dispatch. For orders already dispatched, please refer to our refund policy for guidance.
Section 7: Damaged Parcels
If you notice any damage to your parcel during transit, please consider rejecting the delivery if possible. For parcels accepted but later found to be damaged, contact our customer service for guidance on the next steps.
Section 8: Special Considerations
To ensure smooth communication, please provide a valid phone number that we can reach you at promptly.
We regret to inform you that we are unable to ship to Military Bases or PO Boxes.
During holiday periods, please allow for additional transit days due to potential delays.
Rest assured, we carefully select appropriate shipping methods to ensure safe and timely delivery.
Section 9: Customer Service
If you have any inquiries, concerns, or require assistance, please don't hesitate to contact our dedicated customer service team at [email protected].
Section 10: Order Tracking
Our online Order Tracking feature allows you to input your order number received via email. This will provide you with estimated arrival information.
We are committed to providing an exceptional shopping experience for each and every customer, regardless of their location. Thank you for choosing Sograss Shop!
Updated on 2024-08-19
Best Regards
https://www.sograss.com